Terms and conditions of use

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder and as the same may be amended from time to time. Being a system generated electronic record, it does not require any physical or digital signature.  Greetings from www.GutarGoo.com . The Website is owned by GutarGoo, a company incorporated under the Companies Act, 2013, and having its registered address at 97D U&V Block Shalimar Bagh, New Delhi.  If you use the Website, you are required to first carefully read as well as fully understand the following Website related terms and conditions (“Terms of Use”) which are applicable when you view/access/use (collectively “use” or “using”) the Website from any computer, computer device or mobile. Please also carefully and fully understand and read our Privacy Policy available at the link (https://gutargoo.com/privacy-policy/), which is incorporated in these Terms of Use by reference.  If, for any reason, you do not agree to these Terms of Use, Privacy Policy and/or other Website guidelines and policies (Website guidelines and policies collectively referred to as “Other Policies”) as communicated to you when you use the Website or wish to be bound by any of them, please do not use the Website in any way whatsoever. By using the Website, you have indicated to us that you acknowledge, understand as well as fully agree, to be bound by these Terms of Use, Privacy Policy and all Other Policies, irrespective whether you register with the Website or not.  As long as you adhere to the Terms of Use, Privacy Policy and Other Policies, we grant you a personal, revocable, non-exclusive, non-transferable and limited right and license to use the Website.

 Acceptance of Terms, etc  

  1. These Terms of Use is in the form of an electronic and legally binding contract that establishes the terms and conditions you have accepted before using the Website. These include our Privacy Policy and Other Policies as mentioned in these Terms of Use as well as other specific policies and terms and conditions disclosed to you, in case you avail any subscription or any additional features, products or services we offer on or through the Website, whether free or otherwise, including but not limited to terms governing features, billing, free trials, discounts, promotions, refunds, cancellations and shipping. By using the Website, you hereby unconditionally consent and accept to these Terms, Privacy Policy and such Other Policies. To withdraw such consent, you must immediately cease using the Website and terminate your account, if any, with us. You are requested to keep a physical copy of these Terms of Use and all other referred policies herein for your records. 
  2. Every time you use the Website, you confirm your express agreement with our Terms of Use, Privacy Policy and Other Policies.

Services overview

As part of the registration process on the Site, GutarGoo may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

License & Site access

GutarGoo grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of GutarGoo This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GutarGoo. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of GutarGoo and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or GutarGoo name or trademarks without the express written consent of GutarGoo. Any unauthorized use terminates the permission or license granted by GutarGoo.

Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.

Prohibited Activities  

GutarGoo reserves its right to investigate, suspend and/or terminate, whether temporarily or permanently, your Website account if you undertake any of the following acts:  breach these Terms of Use, Privacy Policy or Other Policies; abuse, impersonate or defame any Website user or any other person, entity or any religious community; displaying, publishing, transmitting or sharing, if permitted to do so by GutarGoo, any information or content that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; displaying, publishing, transmitting or sharing any information or content that is misleading in any way; use the Website for any commercial use or activity not expressly permitted under these Terms of Use; “stalk” or otherwise harass any Website user or any other person; make any statements, whether expressed or implied, and whether privately or publicly, as those endorsed by us without our specific prior written consent; use the Website in an illegal manner or commit an illegal act or use the Website not expressly authorized by us; making use of any information or content from the Website that or violates or infringes or of any third party’s rights (including, but not limited to, intellectual property rights, rights of privacy or rights of publicity); use any robot, spider, tool, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Website; collect any personal information, including contact details, of any Website users by electronic or any other means and for any purpose, not expressly permitted under these Terms of Use; send any unsolicited email or any other communication in any way whatsoever not expressly permitted under these Terms of Use; undertake any unauthorized framing of or linking to the Website or “frame” or “mirror” any part of the Website, without our prior written authorization; interfere with, obstruct, destroy or disrupt the Website or the servers or networks connected to the Website, whether partly or fully and whether permanently or temporarily; email or otherwise transmit any content or material that contains software viruses, malware, spyware or any other computer code, files or programs designed to interrupt, destroy, disrupt or limit the functionality of the Website or of any computer software or hardware or telecommunications equipment connected with the Website; use meta tags or code or programs or other devices, tools or technology containing any reference to us or the Website (or any trademark, trade name, service mark, logo or slogan of ours or any Website user) to direct any person to any other website for any purpose; or directly or indirectly modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Website.

Disclaimer of Warranty 

We may edit, delete or modify any of the terms and conditions contained in this agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. Your continued participation in our program, visit and shopping on our site following our posting of a change notice or a new agreement on our site will constitute binding acceptance of the change.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by GutarGoo for redelivery shall be claimed from you.
  2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  3. You will provide authentic and true information in all instances where such information is requested of you. GutarGoo reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), GutarGoo has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description. You may not use the Site for any of the following purposes: a) Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. b) Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. c) Gaining unauthorized access to other computer systems. d) Interfering with any other person’s use or enjoyment of the Site. e) Breaching any applicable laws; f) Interfering or disrupting networks or websites connected to the Site. g) Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Acknowledgment of Rights

  1. To the maximum extent permitted by applicable law. we have provided the Website on an “AS IS” and “AS AVAILABLE” and “BEST EFFORTS” basis and grant no warranties of any kind, whether express, implied, direct, indirect, statutory or otherwise with respect to the website or the result of the website (including all information and content contained therein), including any implied warranties of correctness, validity, accuracy, appropriateness, fitness, merchantability or compatibility for a particular purpose or outcome or non-infringement. We do not warrant that the use of the Website will always be secured, uninterrupted, available, error-free or will meet your requirements or expectations, or that any defects in the Website or in the products offered from the Website will be corrected. We disclaim liability for, and no warranty is made with respect to, the connectivity and availability of the Website at all times and the results of the use of the Website. 
  2. Opinions, advice, statements, offers, or other information or content made available through the Website, but not directly by us, are those of the respective Website users, and should not necessarily be relied upon. Such users are solely responsible for such content. We do not (i) guarantee the accuracy, completeness or usefulness of any information provided on the Website, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party other than us. 
  3. From time to time, we may offer new features or tools which our Website users may experiment or experience. Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at our sole discretion. The provisions of this Disclaimer of Warranty clause shall apply with full force to such features and tools. 
  4. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of the use or non-use of the Website.

 Product Pricing and Description 

The product price displayed on our Website represents the full retail price listed for the product itself. Such list price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain products that are offered as a set, the list price may represent an “open-stock” price, which means the aggregate of the estimated or suggested retail price for each of the products included in the set. Where a product is offered for sale by us, the list price will be provided by us. In cases of mispriced products in our catalogues where a product’s correct price is higher than our listed price, we will, at our discretion, either contact you for instructions before shipping or cancelling your order and notify you of such cancellation. 

We do not warrant that product descriptions or other content on this Website is accurate, complete, reliable, current, or error-free. If a product offered on our Website is not as described, your sole remedy is to return it in unused condition as per our Returns & Exchange policy.

Payments  

GutarGoo uses third party payment gateways for processing payment of all orders from the Website. GutarGoo is not responsible for any delays or cancellation of orders due to any payment related issues. As we do not control such third party’s technology, platforms, systems and processes, we cannot be held liable or responsible for any error or fault at the end of such third party payment gateway service providers. 

We accept payments for product orders placed on the Website through any of the following modes: 

  • Bank transfer – debit card or credit card
  • Cash on Delivery (COD)
  • Any other modes accepted?

Please note the following for orders placed through Cash on Delivery (COD) basis: 

  1. To avail COD service, the product items in the cart should be eligible for COD.
  2. You will not open the product package without making the payment at the time of delivery. If done so then the delivery will be deemed to be accepted by you and will not be eligible for cancellation, refund or exchange.
  3. If the product or packaging has been tampered with, please do not accept delivery of the order.
  4. No credit/debit cards will be accepted at the time of delivery under the COD method.
  5. We cannot accept COD in case your pin code is not serviceable.

If you want to know whether your area is serviceable or not, you can call us on (Mention contact no.) (between 11:00 am – 7.30 pm, Monday – Friday) or email us at (Mention email id) and provide your PIN code.Unless otherwise agreed, payment must first be received by GutarGoo prior to the acceptance of any order. Invoices are due and payable within the time period noted on the applicable invoice, calculated from the date of the invoice. GutarGoo has all the discretion to cancel or deny any orders. GutarGoo is not responsible for any pricing, typographical or other error concerning the products and reserves the right to cancel any orders arising from any such errors.

Shipping Policy 

GutarGoo is currently shipping all over India. Further, we are working on enabling international shipping soon. GutarGoo understands how important it is to receive your purchased products in the finest condition and on time; hence our team works round the clock to try and get your products across to you in the shortest time frame possible. 

Shipping Duration: The shipping details for each individual product is mentioned on the product detail page. Depending on the products in your cart, your shipment may be split into two packages and shipping dates may vary. For the final shipping date of your order, please refer to the shipping details section on your cart page. 

All our products are shipped out between 1 – 10 working days depending on the products. In situations beyond GutarGoo’s control, there may be circumstances, which cause a delay. In such cases, GutarGoo will ensure delivery in the earliest possible time frame.

Contact Us

You can reach us by email at deals.gutargoo@gmail.com or by mobile at 9540250303 (between 11am – 8pm, Monday – Friday) in case of any queries. We strive to answer and resolve all queries within 24 working hours

Shopping Cart